FAQ

FAQ – Frequently asked questions

• How long does delivery take?
• How much does shipping cost?
• Can I collect products from MPE?
• Can I buy as a private individual?
• Is there a guide to graffiti removal?
• Which products do I need to remove graffiti?
• Which products do I need for facade cleaning?
• Which products are available for vehicles?
• Can graffiti be removed in winter?
• Are eco-labelled products just as effective?
• Which anti-graffiti protection should I choose?
• What does an ecolabel mean?
• Which approvals do MPE’s products have?
• Where can I find safety data sheets for MPE’s products?
• How does MPE work with environmental issues?
• Can I get better prices on larger orders?
• Can anyone attend your training courses?

How long does delivery take?

Delivery within Sweden normally takes 1–2 working days.
International delivery times vary depending on the destination country and shipment volume.
We ship our orders with DHL. Once your shipment has been booked, you will receive an email with tracking information.

How much does shipping cost?

Shipping costs are based on size, weight and distance.
Additional charges apply to shipments containing dangerous goods.
For a shipping quote, please contact us here.

Can I collect products from MPE?

Yes, we have stocks at the following locations:

• Gävle – Main warehouse
• Mölnlycke – Servi Teknik
• Stockholm – Big Easy Älvsjö
• Malmö – MX Transport
• Helsinki – DHL Vantaa

Please note that all locations except Gävle carry a limited range. Find more information about our warehouses here.

Can I buy as a private individual?

We sell exclusively to businesses. We refer private individuals and customers placing smaller orders to our retailers. You can find them here.

Is there a guide to graffiti removal?

Yes, you can find all our cleaning guides here. They cover not only graffiti removal, but also vehicle cleaning, anti-graffiti protection, specialist cleaning and more.

Which products do I need to remove graffiti?

This depends on the surface and the type of graffiti. To make choosing easier, we have put together starter kits. Read more about them here. We also recommend downloading our cleaning guide, which outlines products and methods.

Which products do I need for facade cleaning?

This depends on the surface and the type of dirt to be removed. To make choosing easier, we have put together starter kits. Read more about them here. We also recommend downloading our cleaning guide, which outlines products and methods.

Which products are available for vehicles?

At MPE, you will find all the products you need to clean your vehicles or remove graffiti from them.
Vehicle cleaning
Vehicle graffiti removal

We also recommend our cleaning guides, which outline products and methods.

Can graffiti be removed in winter?

Yes, it can.

However, choosing the right product and method is particularly important. Read more and find the right product here.

Are eco-labelled products just as effective?

Yes, you can achieve the same results with an eco-labelled graffiti remover, for example. Read more about this here.

Here are some reasons to choose an eco-labelled product.

Which anti-graffiti protection should I choose?

Find information about our anti-graffiti protection products and when to use each one here.

What does an ecolabel mean?

An ecolabel on a chemical product indicates that it has been assessed and approved against specific environmental criteria by an ecolabelling scheme or certification organisation. Its purpose is to inform consumers and users that the product meets certain environmental standards and has a verified low environmental impact.

Read more about this here.

Which approvals do MPE’s products have?

Approvals and assessments vary between products. You can find a full list here. You can also find each product’s assessments in its description in our online shop.

Where can I find safety data sheets for MPE’s products?

You can find all our safety data sheets and product data sheets here. They are also linked on each product page.

How does MPE work with environmental issues?

MPE continually works to become more sustainable and develop better, more environmentally responsible products. Read more about our environmental work here.

Can I get better prices on larger orders?

We can review your pricing for larger orders or contractual agreements. Contact us to discuss what we can offer.

Can anyone attend your training courses?

Yes, we offer three training courses per year that are open for registration. Both beginners and experienced graffiti removal professionals can attend to learn more about the theory and practice of graffiti removal. Read more about our training courses here.